Q1. Which Apple products can I use in combination with the Wake-up Light?
A1. You can use iPhone 3GS and above, or iPod touch 3 and above. Make sure that you at least have iOS5 installed.
Q2. Does the Wake-up Light work without an iPhone/iPod?
A2. No, The Wake-up Light only works in combination with an iPhone or iPod touch. Without an iPhone/iPod touch you can only use the Wake-up Light as a normal lamp.
Q3. Sometimes I get a message: "Wake-up Light would like to communicate with the Philips wakeuplight; allow - ignore". What does it mean?
A3. This means that the Wake-up Light wants to communicate with your iPhone/iPod. Please choose ‘allow’, to be able to control the Wake-up Light with the app. If you choose 'ignore', the app will not start.
Q4. The app does not always start when I dock my iPhone/iPod. What can I do?
A4. You can undock your device and dock it again, or open the app manually on your iPhone/iPod after docking your device.
Q5. How can I snooze the Wake-up Light?
A5. You can tap anywhere on the Wake-up Light itself, or press 'snooze' in the app.
Q6. How do I stop the alarm?
A6. There are several ways:
1: you can switch off the alarm sound by choosing 'Stop alarm' in the app.
2: you can switch off the alarm sound by pressing the sound on/off button on the Wake-up Light.
3: you can switch off the alarm sound by undocking your iPhone/iPod.
Note: in all cases the light will remain on.
Q7. The iPhone/iPod screen emits a lot of light, even in the dark (Sleep Well) screen. What can I do?
A7. There are two ways to solve this issue:
1. manually switch off the screen: After docking your iPhone/iPod, switch off your screen by pressing the SCREEN ON/OFF button on top of your iphone.
2. automatic switch-off: After docking, the iPhone/iPod will lock its screen after a certain time (between 1-5 minutes). This time can be set by the user, in the general iPhone/iPod settings, automatic lock.
Q8. How can I stop the dimming?
A8. It depends on what you want to do.
1: If you want to switch off the lamp/sound completely, press the sound on/off and the light on/off buttons on the Wake-up Light.
2: If you want to stop the light and sound from dimming, you can either click on 'stop dimming' option in the app or change the intensity of the light and/or sound on the Wake-up Light itself.
Q9. When I used the sleep function, the light didn't dim, what can I do?
A9. Perhaps you manually interrupted the dimming process, either in the app or on the Wake-up Light. Make sure you select the right light intensity setting before you dock your iPhone/iPod.
Q10. Why does my iPhone/iPod 'buzz', when the alarm goes off?
A10. Perhaps the sound of your iPhone/iPod is switched off and buzz is switched on. If you switch on the sound before you dock your iPhone, it will not buzz when the alarm goes off.
Q11. How can I be sure the alarm will go off in the morning?
A11. When you have set the alarm properly, both the Wake-up Light display and the Sleep Well screen of your app will show the bell symbol once your iPhone/iPod is docked.
Q12. Will the alarm go off when the iPhone/iPod is undocked?
A12. Yes, the alarm will go off on your iPhone/iPod only, but there will be no light because the app cannot communicate with the Wake-up Light.
Note: You must have enabled 'wake up by sound' in the 'Wake-up Light - Philips' app.